LeadNXT

Power-packed Contact Center features

IVR

Our IVR calling menu enhances customer engagement while reducing the human workload.

Agent Scheduling

Efficiently schedule call routing over IVR to agents based on their availability for optimal coverage.

Call Recording

Record customer conversations for quality control, live monitoring, and performance review.

Call Forwarding

Maximise every business opportunity by forwarding calls to destinations for seamless connectivity.

Number Choices

Choose from a wide pool of numbers offered by Servetel to get one that suits your business.

Call Routing

Ensure quick and easy access to the right department with our call routing feature.

Real Time Analytics

Leverage technology and business intelligence to track performance and analytics in real-time.

Live Call Monitoring

Stay updated on ongoing calls between customers and agents through our remote admin portal.

SMS Alerts

Stay on top of missed and received calls with SMS alerts to remain informed and responsive.

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